如何从电话网络界面捕获数据包?

简介

概述

当话机无法注册、通话无声音或呼叫转移等功能异常时,可通过抓包功能采集诊断数据,提供给技术人员分析排查。

适用机型

支持设备:全系列IP话机机型。
支持固件:对应机型的全部固件版本。

前置条件

① 两台BX4U话机接入交换机,并自动获取IP地址。
② 一台配置电脑接入同一台交换机,确保电脑与话机网络互通正常。

话机与电脑连接示意图

话机与电脑连接示意图

操作步骤

查看话机IP地址

在话机屏幕中,进入 菜单设备状态,查看本机当前IP地址。

查看话机IP地址

登录话机网页管理端

在电脑浏览器输入话机IP地址,访问话机网页管理界面。

话机网页管理界面

开启网络抓包

网页端依次进入 系统工具网络抓包,点击 开始 按钮。

网页端开启网络抓包

抓包启动后,复现故障问题。例如通话单向无声、完全无音频等问题,拨打测试通话并完整复现故障操作。问题复现后,点击 停止

停止网络抓包

浏览器将自动弹出下载提示,开始保存抓包文件。

下载抓包文件

停止抓包后,文件自动下载完成。

抓包文件下载完成

将自动生成的 pcap 格式文件发送至我方技术支持团队,用于深度故障分析。

目录
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