IntroductionOverviewIf电话无法注册,通话过程中没有音频
当话机无法注册、通话无声音或呼叫转移等功能异常时,可通过抓包功能采集诊断数据,提供给技术人员分析排查。
支持设备:全系列IP话机机型。
支持固件:对应机型的全部固件版本。
① 两台BX4U话机接入交换机,并自动获取IP地址。
② 一台配置电脑接入同一台交换机,确保电脑与话机网络互通正常。

在话机屏幕中,进入 菜单 — 设备状态,查看本机当前IP地址。

在电脑浏览器输入话机IP地址,访问话机网页管理界面。

网页端依次进入 系统 — 工具 — 网络抓包,点击 开始 按钮。

抓包启动后,复现故障问题。例如通话单向无声、完全无音频等问题,拨打测试通话并完整复现故障操作。问题复现后,点击 停止。

浏览器将自动弹出下载提示,开始保存抓包文件。

停止抓包后,文件自动下载完成。

将自动生成的 pcap 格式文件发送至我方技术支持团队,用于深度故障分析。
This Cookie Policy explains how we use cookies and similar technologies when you access or use our website and related services. Please read this Policy together with our Terms and Conditions and Privacy Policy so that you understand how we collect, use, and protect information.
By continuing to access or use our Services, you acknowledge that cookies and similar technologies may be used as described in this Policy, subject to applicable law and your available choices.
We may revise this Cookie Policy from time to time to reflect changes in legal requirements, technology, or our business practices. When we make updates, the revised version will be posted on this page and will become effective from the date of publication unless otherwise required by law.
Where required, we will provide additional notice or request your consent before applying material changes that affect your rights or choices.
Cookies are small text files placed on your device when you visit a website or interact with certain online content. They help websites recognize your browser or device, remember your preferences, support essential functionality, and improve the overall user experience.
In this Cookie Policy, the term “cookies” also includes similar technologies such as pixels, tags, web beacons, and other tracking tools that perform comparable functions.
We use cookies to help our website function properly, remember user preferences, enhance website performance, understand how visitors interact with our pages, and support security, analytics, and marketing activities where permitted by law.
We use cookies to keep our website functional, secure, efficient, and more relevant to your browsing experience.
These cookies are essential for the operation of the website and cannot be disabled in our systems where they are required to provide the service you request. They are typically set in response to actions such as setting privacy preferences, signing in, or submitting forms.
Without these cookies, certain parts of the website may not function correctly.
Functional cookies enable enhanced features and personalization, such as remembering your preferences, language settings, or previously selected options. These cookies may be set by us or by third-party providers whose services are integrated into our website.
If you disable these cookies, some services or features may not work as intended.
These cookies help us understand how visitors use our website by collecting information such as traffic sources, page visits, navigation behavior, and general interaction patterns. In many cases, this information is aggregated and does not directly identify individual users.
We use this information to improve website performance, usability, and content relevance.
These cookies may be placed by our advertising or marketing partners to help deliver more relevant ads and measure the effectiveness of campaigns. They may use information about your browsing activity across different websites and services to build a profile of your interests.
These cookies generally do not store directly identifying personal information, but they may identify your browser or device.
Some cookies are set directly by our website and are referred to as first-party cookies. Other cookies are set by third-party services, such as analytics providers, embedded content providers, or advertising partners, and are referred to as third-party cookies.
Third-party providers may use their own cookies in accordance with their own privacy and cookie policies.
Depending on the type of cookie used, the information collected may include browser type, device type, IP address, referring website, pages viewed, time spent on pages, clickstream behavior, and general usage patterns.
This information helps us maintain the website, improve performance, enhance security, and provide a better user experience.
You can control or disable cookies through your browser settings and, where available, through our cookie consent or preference management tools. Depending on your location, you may also have the right to accept or reject certain categories of cookies, especially those used for analytics, personalization, or advertising purposes.
Please note that blocking or deleting certain cookies may affect the availability, functionality, or performance of some parts of the website.
Restricting cookies may limit certain features and reduce the quality of your experience on the website.
Where our mobile applications use cookie-like technologies, they are generally limited to those required for core functionality, security, and service delivery. Disabling these essential technologies may affect the normal operation of the application.
We do not use essential mobile application cookies to store unnecessary personal information.
Most web browsers allow you to manage cookies through browser settings. You can usually choose to block, delete, or receive alerts before cookies are stored. Because browser controls vary, please refer to your browser provider’s support documentation for details on how to manage cookie settings.
If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact us at support@becke.cc .