设备行为异常故障排除指南

介绍

概述

本指南旨在帮助解决电话上的注册相关问题,并帮助用户有效识别和解决问题。

适用型号

本指南适用于我们所有的电话型号。

先决条件

① 两台 BX4U 电话连接到交换机,并且能够自动获取 IP 地址。
② 一台配置 PC 连接到同一台交换机,且 PC 与电话之间的网络通信已确认。

电话与 PC 连接图

电话与 PC 连接图

方法 1:从 LCD 屏幕设置电话

检查电话 IP 地址

在电话 LCD 屏幕上,前往 菜单状态 以查看电话的当前 IP 地址。
检查电话 IP 地址

更改电话 IP 地址

在 LCD 屏幕上,前往 菜单 -- 设置 -- 高级设置(默认密码:123) -- 网络 -- 网络设置 -- 网络类型 -- 静态设置,然后输入所需的 IP 地址信息,并点击 保存,如下图 1 至 7 所示。

电话高级设置菜单
电话上的网络设置菜单
静态网络设置页面
在电话上编辑静态 IP 地址

注册 SIP 账户

在 LCD 屏幕上,前往 菜单 -- 设置 -- 高级设置(默认密码:123) -- 账户 -- SIP1 -- SIP 基本设置,然后输入服务器地址、服务器端口、SIP 用户名、认证用户名、认证密码和显示名称,如下图 1 至 9 所示。

电话高级账户设置
输入 SIP 账户凭证
SIP 账户基本设置
启用 SIP 注册

注意:注册期间,请确保输入服务器地址、注册账户、用户名和密码。同时,在保存配置前请确保账户已启用。

检查注册状态

前往 菜单 -- 设置 -- 高级设置(默认密码:123) -- 账户,然后检查线路状态是否显示为已注册。

在电话上检查 SIP 注册状态

方法 2:从网页界面设置电话

检查电话 IP 地址

在电话 LCD 屏幕上,前往 菜单状态 以查看电话的当前 IP 地址。

从 LCD 菜单检查电话 IP 地址

登录电话网页界面

在 PC 上打开浏览器,并在 地址栏中输入电话 IP 地址。

登录电话网页界面

如有需要,请更改电话 IP 地址。

前往 网络基本,在 设置部分选择 静态 IP,输入所需的 IP 地址信息,然后点击 提交

从网页界面更改电话 IP 地址

输入 SIP 注册信息

前往 线路 -- SIP -- 基本设置,然后输入 SIP 账户信息、密码、端口、服务器地址和其他所需详细信息。启用账户并点击提交。

网页界面中的 SIP 线路设置

检查注册状态

线路页面上检查线路状态。如果状态显示为已注册,则表示电话已成功注册,并可拨打和接听电话。

目录
客服 电话
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